Quality Specialist (m/f/d) Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils! We are currently looking for a Quality Specialist to join our team at UPM Raflatac in Kaltenkirchen, Germany. Greetings from your future manager: „You will be the key decision taker in all claim related topics towards customers and suppliers, and thus will play a crossfunctional and crucial role in our Quality Department. We are looking for an individual who is detail-oriented, energetic, congenial, and possesses a systematic and focused problem-solving approach with a strong quality-driven mindset. It is a great opportunity for internal and external collaboration in a very agile business with a fast-paced working environment combined with our unique UPM Raflatac company culture. We will be happy to welcome you to our team!“ – Fabian Ratzke, Manager, Quality Development What you will do Managing supplier claims, liaising with sourcing as necessary, addressing customer claims with technical judgment, and ensuring timely responses to both internal and external claims Planning corrective actions in cooperation with the Quality Department and other departments to prevent recurrence of problems Transmission of information from the market supported by data analysis/complaint trend analysis within the company to achieve joint corrective actions Quality and material development support in cooperation with the Quality team Ability to identify problems and resolve them, if necessary, also during a visit of affected parties Liaising with other corporate units regarding quality issues: Business, Sales, Sourcing, Product Development Development of own work: minimize claim handling time and improve the quality of answers to increase customer satisfaction Who you are You have a technical university degree or experience of working on quality projects. Previous experience in quality projects and the converting or printing industry experience is considered a benefit You have excellent knowledge of the English and German language You have analytical and logical problem-solving skills You are able to gather information from various sources while maintaining focus You have strong MS Office skills Familiarity with the following systems is advantageous: SAP, Oracle Business Intelligence, Production data acquisition (PDA, BDE) systems You have strong team working capability, a result-driven approach, adeptness in diverse environments, customer and sales orientation, understanding of time pressures in a production environment, effective prioritization and organizational skills (time management) and a growth mindset This is what we offer for you Meaningful job: We are proud of what we do. Our work highlights the expertise of our personnel, the high quality of our products, and the company’s values. Inspired and motivated teams: We have a highly skilled workforce. We are a multifaceted, international organization that works as a team to achieve our shared objectives. Development opportunities: With us, you can build up your expertise. We provide opportunities to support your development throughout every stage of your career. Responsibility for people and environment: Our ethical principles embrace people as well as the environment. We are always striving to build a more sustainable future. Additional information Are you interested in this position? We are looking forward to receiving your online application. Please apply via the link above and attach your CV and cover letter latest by 30.05.2024. If there are any questions, please do not hesitate to contact the Recruitment Team in the HR Service Center ( careers@upm.com ; +49 4963 401-1522). UPM Raflatac offers high-quality self-adhesive paper and film products, including label materials, graphics solutions, and removable self-adhesive products. We operate 12 factories and deliver our sustainable and innovative products through our global network of distribution terminals. We are one of UPM’s growth businesses and employ around 3,300 people. Our sales reached almost EUR 2 billion (USD 2,1 billion) in 2022. Find out how we are labeling a smarter future beyond fossils at www.upmraflatac.com .
